Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
301 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
Machine Learning · Lead to Cash
Intelligent Call Routing and Triage
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM + Analytics · Lead to Cash
Personalized Member Care Recommendations
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM + Analytics · Lead to Cash
Unified Data Cloud for Agent Grounding
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM + Analytics · Lead to Cash
Agentic Analytics for Sales and Order Insights
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM + Analytics · Lead to Cash
Agentic HCP Engagement Orchestration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
AI Manager Agent for Coaching and Admin Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
AI-Assisted Medical Sales Call Preparation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
AI-Generated Alt Text for Images and Media
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 25 May 2026
Computer Vision · Lead to Cash
Automated Accessibility Testing for Digital Interfaces
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
Compliant Medical Content Personalization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
Machine Learning · Lead to Cash
Cross-Channel HCP Journey Optimization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
Customer Service GenAI Copilot
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM + Analytics · Lead to Cash
Headless Data Integration for Customer 360 Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
Inclusive Language Assistance in Content Creation
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 25 May 2026
Machine Learning · Lead to Cash
Real-Time Captioning and Transcription for Meetings
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 25 May 2026
Machine Learning · Lead to Cash
Sales Lead Scoring and Next Best Action
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM · Lead to Cash
Unified Commercial Process Harmonization
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 25 May 2026
LLM + Analytics · Lead to Cash
AI Agent for HCP Engagement Personalization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 20 May 2026
Machine Learning · Lead to Cash
AI-Powered Sales Forecasting and Deal Scoring
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 20 May 2026
Machine Learning · Lead to Cash
Next Best Action for Field Medical Teams
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 20 May 2026
LLM · Lead to Cash
Adverse Event Detection in Customer Interactions
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 18 May 2026
Machine Learning · Lead to Cash
Agentic Lead Qualification and Routing
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 18 May 2026
LLM + Analytics · Lead to Cash
Agentic Sales Coaching and Deal Guidance
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 18 May 2026
LLM · Lead to Cash
AI-Generated Marketing Campaign Content
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 18 May 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
