Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
301 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
Machine Learning · Lead to Cash
AI-Based Customer Segmentation and Targeting
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Cart Abandonment Prediction
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Customer Engagement Orchestration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Powered CRM Lead Scoring and Prioritization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Powered Product Recommendations in Digital Commerce
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Conversational Commerce Shopping Assistant
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Generative AI Marketing Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Generative AI Sales Email and Proposal Drafting
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
Next-Best-Action Recommendation Engine
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
Send-Time Optimization for Customer Messaging
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI-Assisted Customer Service Case Resolution
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
AI-Driven Stadium Event Operations Support
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
AI-Powered Taxpayer Service Modernization
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM + Analytics · Lead to Cash
Automated Root Cause Analysis for Revenue Metrics
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Conversational AI Assistant for Taxpayers
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Conversational Fan Engagement AI Agent
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Lead to Cash
Dynamic AI Model Routing for Task Optimization
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Multiplayer AI Agents for Team Collaboration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Lead to Cash
Personalized Commercial Offer Recommendations
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Lead to Cash
Agent Trust and Accountability Monitoring
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Lead to Cash
Agent-to-Agent Customer Service Interaction
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Lead to Cash
Autonomous Order Placement via Customer Agents
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Lead to Cash
Cross-Partner Agent Collaboration for Order Orchestration
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
Optimization · Lead to Cash
Dynamic Pricing Negotiation with Customer Agents
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
