Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
301 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Composable Agent Interoperability Across Systems
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Contextual Employee Assistant in Collaboration Platform
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Conversational AI for Self-Service Support
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Employee Onboarding and HR Support Agent
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Multi-Agent Orchestration for Complex Deal Cycles
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM + Analytics · Lead to Cash
Personalized Commerce Merchandising Agent
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
Machine Learning · Lead to Cash
Predictive Maintenance via Time Series Anomaly Detection
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Sponsorship Marketing Content Generation
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
Machine Learning · Lead to Cash
Time Series Demand Forecasting with Moirai
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM + Analytics · Lead to Cash
Unified Customer Context for Agentic Sales
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
AI Agent Orchestration in Slack Workflows
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
AI Appointment Booking Agent
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Case Resolution for Patient Inquiries
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Customer Support Case Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Patient Intake and Scheduling Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Pipeline Qualification Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Sales Agent for Lead Qualification
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Knowledge Base Self-Service Deflection
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM + Analytics · Lead to Cash
Agent Orchestration and Governance Layer
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Agentic AI Customer Service Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
AI Agents for Online Retail Sales Growth
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM + Analytics · Lead to Cash
AI-Accelerated Product Development
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
Machine Learning · Lead to Cash
AI-Assisted Opportunity Scoring and Next Best Action
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
Machine Learning · Lead to Cash
AI-Driven Lead Scoring and Qualification
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
