Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 11 Nov 2026 · 883 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
2,353 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM + Analytics · Lead to Cash
Evidence-Based Process Improvement via Data Mining
Potential: HighEffort: MediumSource: retailtouchpoints.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
GenAI-Generated Product Descriptions for Resale Listings
Potential: HighEffort: LowSource: retailtouchpoints.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Generative AI Customer Service Agents
Potential: HighEffort: MediumSource: finance.yahoo.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Generative AI Customer Service Assistant
Potential: HighEffort: MediumSource: nielseniq.com (opens in a new tab) · added 1 Jun 2026
LLM + Analytics · Lead to Cash
Generative AI Process Insights Assistant
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Generative AI Sales Email Drafting
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Generative Sales Email and Proposal Drafting
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Human-in-the-Loop Oversight for Automated Remediation
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Humanized Digital Worker for IT Service Desk
Potential: HighEffort: MediumSource: markets.financialcontent.com (opens in a new tab) · added 1 Jun 2026
Computer Vision · Lead to Cash
Humanoid Robots for Supply Chain Operations
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 1 Jun 2026
Machine Learning · Lead to Cash
Hyper-Local Assortment Planning
Potential: HighEffort: MediumSource: retailtouchpoints.com (opens in a new tab) · added 1 Jun 2026
Machine Learning · Lead to Cash
Intelligent Call Routing and Triage
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Intelligent Incident Triage and Root Cause Analysis
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Intelligent Research Assistant for Market Analysis
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
IDP + LLM · Lead to Cash
LLM-Based Sales Order Email Automation
Potential: HighEffort: MediumSource: turian.ai (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
LLM-Generated AML Investigation Narratives
Potential: MediumEffort: LowSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
Optimization · Lead to Cash
Logistics Route and Delivery Optimization
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Low-Resource Language Foundation Model Adaptation
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
Machine Learning · Lead to Cash
Mobile-First AI-Enhanced POS
Potential: MediumEffort: MediumSource: chainstoreage.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Multi-Agent Digital Assistant for Customer Support
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Natural Language Querying of Infrastructure State
Potential: MediumEffort: LowSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Offline Evaluation Framework for Enterprise AI Agents
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
Machine Learning · Lead to Cash
Omnichannel Fulfillment Deviation Detection
Potential: HighEffort: MediumSource: retailtouchpoints.com (opens in a new tab) · added 1 Jun 2026
LLM + Analytics · Lead to Cash
Online Monitoring of Production AI Agents
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
380 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
