Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
2,353 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Agent-Driven Sales Order Orchestration
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Agentic AI for IT Incident Resolution
Potential: HighEffort: MediumSource: seekingalpha.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
Agentic AI Process Governance Platform
Potential: HighEffort: HighSource: processexcellencenetwork.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Agentic Commerce Product Recommendation
Potential: HighEffort: HighSource: axios.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Agentic Research Query Orchestration
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
Agentic Workflow Orchestration Across Enterprise Systems
Potential: HighEffort: HighSource: seekingalpha.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI Agent for Tier-1 IT Incident Resolution
Potential: HighEffort: LowSource: a16z.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
AI Agent Governance and Monitoring
Potential: MediumEffort: HighSource: cio.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI Cash Flow and Collections Forecasting
Potential: HighEffort: MediumSource: highradius.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI Learning and Career Recommendations
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI Literacy Assessment and Upskilling Platform
Potential: HighEffort: MediumSource: hcamag.com (opens in a new tab) · added 26 Oct 2026
Computer Vision · Lead to Cash
AI Warranty Claims Triage and Fraud Detection
Potential: MediumEffort: MediumSource: bruviti.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
AI Workforce Upskilling and Training Personalization
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI-Based Candidate Screening and Matching
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Based Customer Segmentation and Targeting
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Cart Abandonment Prediction
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI-Driven CRM Case and Customer Interaction Handling
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Customer Engagement Orchestration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Customer Journey Personalization
Potential: MediumEffort: MediumSource: axios.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Demand Forecasting with Scenario Modeling
Potential: HighEffort: MediumSource: pigment.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Dispute and Deduction Management
Potential: HighEffort: MediumSource: emagia.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Energy Efficiency Optimization in Manufacturing
Potential: HighEffort: MediumSource: bain.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
AI-Driven IT Incident Classification and Resolution
Potential: HighEffort: MediumSource: hcltech.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Omnichannel Customer Personalization
Potential: HighEffort: MediumSource: mastercard.com (opens in a new tab) · added 26 Oct 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
380 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
