Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
61 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Governance
Automated Call Summarization and CRM Logging
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Recruit to Retire
Conversational AI Assistant in Collaboration Tools
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Recruit to Retire
Conversational Knowledge Retrieval in Channels
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Automated Agent Regression Testing at Scale
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Generative AI Marketing Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Generative AI Sales Email and Proposal Drafting
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI-Assisted Customer Service Case Resolution
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM + Analytics · Governance
Automated Customer Insight Synthesis
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Conversational AI for Traveler Self-Service
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Generative AI Sales Email and Outreach Automation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 28 Sept 2026
LLM · Recruit to Retire
AI Agent for Candidate Engagement and Communication
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Governance
AI Agent for Veteran Benefits Inquiries
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM + Analytics · Recruit to Retire
Intelligent Content Retrieval from Enterprise Repositories
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Recruiter Productivity Copilot
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Agent Assist with Real-Time Response Suggestions
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
Machine Learning · Finance
AI-Driven Customer Ticket Triage and Routing
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
Conversational AI for Self-Service Support
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM + Analytics · Plan to Fulfill
Conversational Finance Analytics for CFOs
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Finance
AI-Assisted Support Agent Response Drafting
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
Machine Learning · Recruit to Retire
Automated Sales Opportunity Insights and Next Best Action
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Lead to Cash
Autonomous Case Resolution for Patient Inquiries
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM + Analytics · Governance
Conversational Analytics with Tableau Next
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
LLM · Governance
Generative AI Storefront Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
Machine Learning · Finance
Intelligent Case Routing and Triage
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 7 Sept 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
