Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
230 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
AI Agents Collaborating in Team Channels
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
AI Coworker for Sales Account Research Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
AI-Assisted Recruiter Candidate Matching
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Lead to Cash
Automated Alert Triage and Response
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Lead to Cash
Automated Credit Decisioning at Checkout
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM + Analytics · Lead to Cash
Conversation Intelligence for Sales Calls
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Lead to Cash
Instant Next-Best-Action Recommendations in Service
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Proactive AI Agent for Customer Service Case Handling
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM + Analytics · Finance
Real-Time Agent Assist and Coaching
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Plan to Fulfill
Real-Time Churn Risk Scoring for Retention
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Lead to Cash
Real-Time Lead Prioritization with Decision Models
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Agentforce Virtual Assistant for Public Services
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Lead to Cash
AI Agent Cost Monitoring and Runaway Prevention
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
AI-Powered Citizen Service Case Routing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
IDP + LLM · Finance
Automated Grant Application Document Processing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Collaborative AI Assistant for Case Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Lead to Cash
Continuous AI Agent Performance Evaluation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Finance
Cross-Functional AI Insight Sharing Hub
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Shared AI Agent Collaboration for Sales Teams
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
Machine Learning · Lead to Cash
AI-Driven Customer Engagement Orchestration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Powered CRM Lead Scoring and Prioritization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Powered Product Recommendations in Digital Commerce
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Conversational Commerce Shopping Assistant
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
Next-Best-Action Recommendation Engine
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
