Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
71 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM + Analytics · Recruit to Retire
AI Agent-Driven Process Bottleneck Detection
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Finance
AI Coworker for Banking Customer Inquiry Resolution
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Lead to Cash
Dynamic Pricing and Discount Approval
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Governance
Voice-Based Customer Sentiment Analytics
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
Machine Learning · Recruit to Retire
AI Duplicate Work Detection and Prevention
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Lead to Cash
Cross-Platform Agent Observability for Customer Service
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
Machine Learning · Lead to Cash
Predictive Case Resolution for Government Agencies
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Lead to Cash
AI Workforce Upskilling and Training Personalization
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Lead to Cash
AI-Driven Cart Abandonment Prediction
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
AI-Driven Stadium Event Operations Support
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Recruit to Retire
Opportunity Surfacing for Sales Performance Improvement
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Idea to Market
Agent Behavior Anomaly Detection
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
Machine Learning · Lead to Cash
Agent Trust and Accountability Monitoring
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM + Analytics · Lead to Cash
Explainable AI Decision Logging for Order Approvals
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Lead to Cash
Trustworthy Agent for HR Employee Self-Service
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM + Analytics · Lead to Cash
AI Agent Performance Monitoring and Guardrails
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Agentic Employee Onboarding Assistant
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM + Analytics · Lead to Cash
AI-Assisted Sales Opportunity Coaching
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Always-On Mission Support Agents
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Automated Travel Booking and Support Agent
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Multilingual AI Agent for Global Staffing Operations
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM + Analytics · Lead to Cash
Personalized Concert Experience Assistant
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM + Analytics · Finance
Secure Data Summarization for Defense Analysts
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
Machine Learning · Lead to Cash
AI-Powered Credit Risk and Collections Prioritization
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
