Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
481 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Conversational Case Management Assistant
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 13 Jul 2026
LLM · Lead to Cash
Conversational CRM Access via Slackbot
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 13 Jul 2026
LLM · Lead to Cash
Customer Service Chatbot with RAG
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 13 Jul 2026
LLM · Lead to Cash
Generative UI Onboarding Assistant
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 13 Jul 2026
Optimization · Lead to Cash
Intelligent Field Service Dispatching
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 13 Jul 2026
Machine Learning · Plan to Fulfill
Sales Forecasting and Opportunity Scoring
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 6 Jul 2026
LLM · Recruit to Retire
Agentic Workflow Delegation for Managers
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
Machine Learning · Recruit to Retire
AI Adoption Readiness Assessment
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Lead to Cash
AI Agent-Driven Personalized Shopper Assistance
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Lead to Cash
AI-Assisted Patient Intake and Pre-Visit Summarization
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Lead to Cash
AI-Assisted Team Performance Coaching
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Lead to Cash
AI-Driven Merchandise Upsell and Cross-Sell
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Lead to Cash
AI-Powered Fan Community Engagement Agent
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Source to Pay
AI-Powered Merchant Merchandising Assistant
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics
Automated Fan Sentiment Analysis
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Lead to Cash
Automated Multi-Channel Customer Inquiry Triage
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Lead to Cash
Autonomous B2B Reordering and Quote Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Governance
Human-Oversight Workflow for Medical AI Outputs
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Lead to Cash
Outcome-Based AI Agent Billing and Governance
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Recruit to Retire
Personalized Employee Upskilling Recommendations
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
Machine Learning · Lead to Cash
Personalized Fan Content Recommendation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Lead to Cash
Point-of-Sale Clienteling AI Agent
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM · Lead to Cash
Pre-built AI Service Agent for Customer Support
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
LLM + Analytics · Governance
Sponsor Activation Insights with AI
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 29 Jun 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
