Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
1,207 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM + Analytics · Governance
Unified Data Lakehouse for AI-Ready Analytics
Potential: HighEffort: HighSource: news.sap.com (opens in a new tab) · added 13 Jul 2026
LLM · Lead to Cash
AI Copilot for Enterprise Users with Joule and Microsoft 365
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Lead to Cash
AI-Based Customer Segmentation for Utilities
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Plan to Fulfill
AI-Based Master Data Quality Management
Potential: MediumEffort: LowSource: sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Lead to Cash
AI-Driven Churn Prediction for Utility Customers
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM + Analytics · Governance
AI-Driven ERP Workload Modernization Advisory
Potential: HighEffort: HighSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM + Analytics · Governance
AI-Driven Financial Close Automation
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Recruit to Retire
AI-Driven Internal Talent Mobility
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM + Analytics · Lead to Cash
AI-Powered Sales Opportunity Insights
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Lead to Cash
AI-Powered Software Discovery and Recommendation
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Finance
Automated Case Classification and Routing
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
IDP + LLM · Finance
Automated Contract Terms Extraction and Review
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Lead to Cash
Automated HR Employee Service Requests
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Finance
Conversational AI Assistant for Procurement Self-Service
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Recruit to Retire
Employee HR Policy Chatbot
Potential: MediumEffort: LowSource: sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Lead to Cash
GenAI Assistant for Customer Service Agents
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM · Lead to Cash
Generative AI Assistant for ERP Users
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Acquire to Decommission
Intelligent Software License Optimization
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
IDP + LLM · Finance
Intelligent Supplier Invoice Processing
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Lead to Cash
Personalized Next-Best-Offer Recommendations
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Finance
Predictive Billing Anomaly Detection
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Machine Learning · Lead to Cash
Predictive Supply Chain Risk Detection
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM + Analytics · Recruit to Retire
Predictive Workforce Planning Analytics
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
LLM + Analytics · Finance
Sentiment Analysis on Customer Interactions
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 6 Jul 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
8 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
