Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
481 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
Machine Learning · Lead to Cash
Send-Time Optimization for Customer Messaging
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 26 Oct 2026
LLM · Finance
Agentic AI for Tax Case Handling
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM + Analytics · Governance
Agentic Analytics for Self-Service Insights
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM
AI-Assisted Advisor Response Drafting
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
AI-Assisted Customer Service Case Resolution
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
AI-Driven Stadium Event Operations Support
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
AI-Powered Taxpayer Service Modernization
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM + Analytics · Lead to Cash
Automated Root Cause Analysis for Revenue Metrics
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Governance
Continuous Business Performance Monitoring and Explanation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Conversational AI Assistant for Taxpayers
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Conversational Fan Engagement AI Agent
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Lead to Cash
Dynamic AI Model Routing for Task Optimization
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
IDP + LLM · Finance
Intelligent Tax Document Processing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM · Lead to Cash
Multiplayer AI Agents for Team Collaboration
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Recruit to Retire
Opportunity Surfacing for Sales Performance Improvement
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Lead to Cash
Personalized Commercial Offer Recommendations
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Governance
Predictive Tax Compliance Risk Scoring
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
LLM + Analytics · Recruit to Retire
Purpose-Built CRM Model for Sales Insights
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Plan to Fulfill
Unified Customer Data Consolidation
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 19 Oct 2026
Machine Learning · Idea to Market
Agent Behavior Anomaly Detection
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
Machine Learning · Lead to Cash
Agent Trust and Accountability Monitoring
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Lead to Cash
Agent-to-Agent Customer Service Interaction
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM + Analytics · Recruit to Retire
AI-Driven Personalized Product Recommendation for Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
LLM · Finance
Autonomous Multi-Agent Procurement Negotiation
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 12 Oct 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
