Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
254 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Agentic Customer Service Case Deflection
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Agentic Employee Onboarding Assistant
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Recruit to Retire
AI Agent for Candidate Engagement and Communication
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Governance
AI Agent for Veteran Benefits Inquiries
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Governance
AI Agent Governance and Trust Layer
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
AI-Powered Citizen Service Case Deflection
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Always-On Mission Support Agents
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Automated Event-Day Fan Inquiry Triage
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Acquire to Decommission
Automated Policy Document Interpretation
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Automated Travel Booking and Support Agent
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Autonomous Recruiter Agent for Candidate Screening
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Custom Agent Builder for Business Workflows
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Governance
Custom AI Model Deployment for Government
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Multi-Agent Orchestration for Complex Workflows
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Multilingual AI Agent for Global Staffing Operations
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Personalized Marketing Content Generation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Recruiter Productivity Copilot
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
Agent Assist with Real-Time Response Suggestions
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Finance
Agentic Code Generation for Enterprise Engineering
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
AI Agent Collaboration in Slack for Event Operations
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
AI Control Plane for Agent Governance
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Recruit to Retire
AI-Assisted Legacy Code Modernization
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
AI-Driven Customer Service Case Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
LLM · Lead to Cash
AI-Driven Fan Engagement and Personalization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 14 Sept 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
