Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
1,847 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Conversational CRM Actions via Claude Reasoning
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Recruit to Retire
Conversational HR Policy Assistant
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Governance
Conversational Log and Trace Investigation
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Finance
Cross-Environment Agent Governance for Procurement
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Custom AI Agent Builder for Business Process Automation
Potential: HighEffort: HighSource: news.sap.com (opens in a new tab) · added 31 Aug 2026
LLM · Finance
Embedded Agent Assist in Customer Service Workflows
Potential: HighEffort: MediumSource: emerj.com (opens in a new tab) · added 31 Aug 2026
LLM · Plan to Fulfill
Generative AI for Life Sciences Regulatory Documentation
Potential: HighEffort: MediumSource: globenewswire.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Generative Marketing Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Governed Enterprise Action Execution from Claude
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
IT Helpdesk Ticket Deflection Agent
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
LLM-Based Prompt Injection Detection for Enterprise AI
Potential: HighEffort: MediumSource: trendmicro.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Localized LLM-Based Customer Interaction Summarization
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
MCP-Based Creative Tool Orchestration
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Recruit to Retire
Personalized Memory Game Generation for Dementia Care
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Real-Time Speech Recognition for Order Intake
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Reusable Agent Catalog for Order Management
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Recruit to Retire
Skills Inventory Extraction from Employee Artifacts
Potential: MediumEffort: MediumSource: sloanreview.mit.edu (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Voice AI Host for Restaurant Phone Orders
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Recruit to Retire
Agent-Augmented Employee Onboarding
Potential: HighEffort: MediumSource: sloanreview.mit.edu (opens in a new tab) · added 24 Aug 2026
LLM · Lead to Cash
Agent-Based Customer Refund and Payment Processing
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 24 Aug 2026
LLM · Recruit to Retire
Agent-Based Opportunity and Pipeline Management
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 24 Aug 2026
LLM · Lead to Cash
Agent-Driven Customer 360 Data Retrieval
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 24 Aug 2026
LLM · Lead to Cash
Agent-Driven Incident Root Cause Research
Potential: HighEffort: LowSource: aimultiple.com (opens in a new tab) · added 24 Aug 2026
LLM · Finance
Agentic AI Assistant for Procurement Data
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 24 Aug 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
273 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
