Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
1,847 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Source to Pay
Generative AI Sourcing Event Co-Pilot
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 8 Jun 2026
LLM · Finance
Guardrailed Agentic Payment Authorization
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Intelligent Incident Triage and Root Cause Reasoning
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Joule Copilot for ERP User Productivity
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Joule Copilot for Utility Process Automation
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 8 Jun 2026
LLM · Governance
Patient Support Program Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Policy-Based Access Control for AI Agents
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Production Deployment Pipeline for AI Agents
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Production Planning Optimization with Reasoning Agents
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Recruit to Retire
Sales Call Preparation and Summarization
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Finance
Agentic AI for Procurement Decision Support
Potential: HighEffort: HighSource: crn.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Agentic AI Health Symptom Triage Assistant
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Agentic AI Personal Shopping Assistant
Potential: HighEffort: MediumSource: chainstoreage.com (opens in a new tab) · added 1 Jun 2026
LLM · Recruit to Retire
Agentic Automation of Software Testing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Governance
Agentic Code Review and Pull Request Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
Agentic Commerce Order Automation
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Finance
Agentic Invoice Exception Resolution
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Plan to Fulfill
Agentic Quality Inspection Workflow Automation
Potential: MediumEffort: HighSource: crn.com (opens in a new tab) · added 1 Jun 2026
LLM · Governance
AI Agent Assist for Service Representatives
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
AI Agent for Support Ticket Triage and Resolution
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 1 Jun 2026
LLM · Finance
AI Code Generation for Enterprise Development
Potential: HighEffort: LowSource: finance.yahoo.com (opens in a new tab) · added 1 Jun 2026
LLM · Governance
AI Service Call Summarization and Next-Best-Action
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Lead to Cash
AI Support Ticket Triage and Routing
Potential: HighEffort: LowSource: devitcloud.com (opens in a new tab) · added 1 Jun 2026
LLM · Finance
AI-Assisted Code Generation for Engineers
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
273 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
