Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 11 Nov 2026 · 883 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
1,847 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Legacy Process Redesign with AI Agents
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 4 May 2026
LLM · Recruit to Retire
Personalized Employee Learning Agent
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 4 May 2026
LLM · Governance
QR-Code Enabled Precision Medicine Activation
Potential: MediumEffort: MediumSource: providencejournal.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
24/7 AI Customer Service Agent for Policyholders
Potential: HighEffort: MediumSource: insurancejournal.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
24/7 Conversational Customer Service Agent
Potential: HighEffort: LowSource: shopify.com (opens in a new tab) · added 2 May 2026
LLM · Finance
Adaptive Exception Handling for Invoice Processing
Potential: HighEffort: HighSource: accountingtoday.com (opens in a new tab) · added 2 May 2026
LLM · Finance
Agent Coordination for Procurement Request Handling
Potential: MediumEffort: HighSource: salesforce.com (opens in a new tab) · added 2 May 2026
LLM · Governance
Agent-Driven Master Data Governance Workflows
Potential: HighEffort: MediumCompliance-relevantSource: news.sap.com (opens in a new tab) · added 2 May 2026
LLM · Governance
Agent-Driven Master Data Stewardship Workflows
Potential: HighEffort: MediumCompliance-relevantSource: markets.ft.com (opens in a new tab) · added 2 May 2026
LLM · Governance
Agentic AI for ABAP Code Generation and Refactoring
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Autonomous Customer Service
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Customer Service Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Insurance Claims Triage
Potential: HighEffort: MediumSource: consulting.us (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Retail Workflow Orchestration
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Source to Pay
Agentic AI for SAP Exception Management
Potential: HighEffort: MediumCompliance-relevantSource: community.sap.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Searchless Personalized Shopping
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI Recruiting Assistant for Candidate Sourcing
Potential: HighEffort: MediumSource: hrexecutive.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI Shopping Assistants for Personalized Commerce
Potential: HighEffort: HighSource: forbes.com (opens in a new tab) · added 2 May 2026
LLM · Governance
Agentic Financial Close Orchestration
Potential: HighEffort: HighCompliance-relevantSource: aws.amazon.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic Incident Triage and Resolution
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic Orchestration for Customer Service Workflows
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 2 May 2026
LLM · Recruit to Retire
Agentic Workforce Planning Assistant
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
AI Agent for Customer Service Case Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 May 2026
LLM · Governance
AI Agent Identity and Access Governance
Potential: MediumEffort: MediumCompliance-relevantSource: ciodive.com (opens in a new tab) · added 2 May 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
273 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
