Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
254 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Autonomous Sales Agents for Lead Qualification
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Lead to Cash
Conversational Lead Qualification and Engagement
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Lead to Cash
GenAI Customer Service Copilot
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Lead to Cash
Governed AI Agent Access Control and Identity Mapping
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Recruit to Retire
Knowledge Base Auto-Generation from Support Conversations
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Lead to Cash
MCP-Based Agent Tool Integration for Service Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Governance
Unity AI Gateway for Centralized Agent Model Governance
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 22 Jun 2026
LLM · Recruit to Retire
Conversational Search Across Enterprise Messaging
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Slackbot-Based Employee Knowledge Assistant
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Agentforce Autonomous Customer Service Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Finance
AI Agent Case Summarization and Next-Best-Action
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI Agent-Driven Fan Engagement Personalization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI-Driven Personalized Content Generation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI-Powered Workforce Operations Management
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Automated Host City Collaboration and Coordination
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Automated Marketing Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Governance
Automated Medical Inquiry Response Generation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Conversational AI for Fan Service and Support
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Generative AI Personalized Marketing Content
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Governance
Patient Support Program Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Recruit to Retire
Sales Call Preparation and Summarization
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Recruit to Retire
Agentic Automation of Software Testing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Governance
Agentic Code Review and Pull Request Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
LLM · Governance
AI Service Call Summarization and Next-Best-Action
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 1 Jun 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
1 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
