Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
977 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Automated Clinical Documentation and Administrative Task Support
Potential: HighEffort: MediumSource: cancertherapyadvisor.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Automated Resolution Plan Generation for Support Tasks
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Automated RFP Response Generation
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Autonomous Customer Service Issue Resolution
Potential: HighEffort: MediumSource: uschamber.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Compliance-Aware Pharma Manufacturing Agent
Potential: HighEffort: HighSource: community.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Conversational AI Assistant for CRM Data Entry
Potential: MediumEffort: LowSource: salesforce.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Conversational Video Content Search and Q&A
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Customer Sentiment Analysis for Clienteling
Potential: HighEffort: LowSource: endearhq.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Federated MCP Server for Secure Agent Data Access
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Content Creation for Campaigns
Potential: HighEffort: LowSource: sloanreview.mit.edu (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Product Recommendations
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Sales Email and Outreach Automation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Stylist for Outfit Curation
Potential: HighEffort: MediumSource: endearhq.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Joule HCM Assistants for Autonomous HR Workflows
Potential: HighEffort: MediumSource: community.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
MCP-Based Governed Knowledge Retrieval
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Multi-Model Failover for Resilient AI Services
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Responsible AI Policy Q&A Assistant
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Universal Commerce Protocol with Gemini for CX
Potential: MediumEffort: MediumSource: community.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Voice-Based AI Agent for Sales Order Capture
Potential: HighEffort: MediumSource: valantic.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Agentic AI Orchestration for Hire-to-Retire Processes
Potential: HighEffort: HighSource: hrmoutlook.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Agentic Case Triage for Citizen Services
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Agentic Commerce Workflow Automation
Potential: HighEffort: HighSource: syrencloud.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Agentic Customer Service Case Deflection
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
Agentic Employee Onboarding Assistant
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
175 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
