Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
37 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Automated Incident Ticket Creation from Help Desk Interactions
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Governance
Automated Resolution Notes Drafting
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Autonomous AI Agents for Incident Resolution
Potential: HighEffort: HighSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Code Generation for Platform Developers
Potential: MediumEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Governance
In-Context AI Actions in Agent Workspace
Potential: MediumEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Incident Summarization for Faster Agent Handover
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Recruit to Retire
Knowledge Base Article Generation from Resolved Incidents
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Role-Based Skill Governance via Now Assist Admin
Potential: MediumEffort: MediumSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM + Analytics · Governance
Sentiment Analysis for Incident Prioritization
Potential: MediumEffort: LowSource: servicenow.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
AI-Driven CRM Case and Customer Interaction Handling
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 26 Oct 2026
Machine Learning · Governance
Automated IT Incident Backlog Reduction
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Autonomous Employee Service Request Fulfillment
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 26 Oct 2026
LLM + Analytics · Lead to Cash
Autonomous Security Finding Triage and Remediation
Potential: HighEffort: HighSource: newsroom.servicenow.com (opens in a new tab) · added 26 Oct 2026
LLM · Lead to Cash
Automated Resolution Plan Generation for Support Tasks
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 28 Sept 2026
LLM · Finance
Knowledge Article Recommendation for Support Agents
Potential: MediumEffort: LowSource: servicenow.com (opens in a new tab) · added 28 Sept 2026
LLM + Analytics · Governance
Similar Case Retrieval for Incident Triage
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 28 Sept 2026
LLM + Analytics · Governance
Now Assist Skill for Resolution Recommendation
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 21 Sept 2026
Machine Learning · Lead to Cash
Similar Incident Retrieval for Faster Resolution
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 21 Sept 2026
LLM · Lead to Cash
AI-Assisted Employee Service Request Handling
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 10 Aug 2026
LLM · Lead to Cash
Governed AI Agent Workflow Orchestration
Potential: HighEffort: HighSource: newsroom.servicenow.com (opens in a new tab) · added 10 Aug 2026
LLM · Governance
MCP Server for Cross-Agent Enterprise Actions
Potential: HighEffort: MediumSource: newsroom.servicenow.com (opens in a new tab) · added 10 Aug 2026
Machine Learning · Lead to Cash
IT Ticket Classification and Auto-Routing
Potential: MediumEffort: LowSource: servicenow.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
AI Agents for IT Incident Resolution
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 13 Jul 2026
LLM · Recruit to Retire
Employee HR Helpdesk Copilot
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 13 Jul 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
2 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
