Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
977 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Identity-Governed AI Agent Access Control
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Identity-Preserving AI Agent for ServiceNow Incident Handling
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Intelligent Ticket Routing and Resolution
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Learned Context Memory for Customer Service Agents
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Microsoft 365 Copilot Integration for ERP Tasks
Potential: MediumEffort: LowSource: community.sap.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Multi-Agent Order Fulfillment Coordination
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Proactive AI Agent for Customer Service Case Handling
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Role-Based Data Access Enforcement for AI Agents
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Secure Knowledge Assistant for Shop Floor Operators
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Service Management Agent for Case Resolution
Potential: HighEffort: MediumSource: customerthink.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Task Automation Agent with Delegated User Authority
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 9 Nov 2026
LLM · Lead to Cash
Agentforce Virtual Assistant for Public Services
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic AI for Target Identification and Validation
Potential: HighEffort: HighSource: pharmexec.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic AI Virtual Assistant for Sales Lead Engagement
Potential: HighEffort: MediumSource: coxautoinc.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic Customer Order Processing and Quote Generation
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic QA Test Automation and Orchestration
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic Reasoning for Incident Triage and Resolution
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic Retrieval for Grounded Enterprise Q&A
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Agentic Sales Assistant for Quote and Order Generation
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
AI Recruiting Assistant in SAP SuccessFactors
Potential: HighEffort: LowSource: community.sap.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
AI-Powered Citizen Service Case Routing
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Automated Agent Regression Testing at Scale
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Automated Freight Billing Exception Resolution
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 2 Nov 2026
LLM · Lead to Cash
Automated Incident Summarization for Faster Handovers
Potential: HighEffort: LowSource: reddit.com (opens in a new tab) · added 2 Nov 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
175 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
