Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
977 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Intelligent Incident Triage and Resolution Suggestions
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Joule Copilot for Shipyard Operations Support
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Knowledge Base Retrieval for Trading Policies and Research
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Multilingual AI Query Validation for CRM
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
NDA Drafting and Redlining Automation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Personalized Shopping Experience with Generative AI
Potential: HighEffort: MediumSource: ciodive.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Predictive Complaint and Adverse Event Triage
Potential: HighEffort: HighSource: veeva.com (opens in a new tab) · added 27 Jul 2026
LLM · Lead to Cash
Agentic AI Assistant for Controlled Substance Compliance
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Agentic Customer Service Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Agentic Enterprise Assistant with Tool Calling
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Agentic QA Automation for Regression Testing
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI Agent-Driven Employee Task Automation
Potential: HighEffort: MediumSource: microsoft.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI Guardrails for PHI Protection in Voice Interactions
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI Triage of Adverse Event Case Reports
Potential: HighEffort: HighSource: iqvia.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI-Assisted Candidate Screening in SuccessFactors
Potential: HighEffort: LowSource: community.sap.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI-Assisted Recruiting and Candidate Screening
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI-Generated Marketing Content and Advertising
Potential: HighEffort: LowSource: blogs.nvidia.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI-Powered Customer Service Assistant
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
AI-Powered Partner Solution Discovery
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Automated Customer Interaction Summarization
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Automated Personalized Sales Outreach Generation
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Autonomous AI Agents for Retail Operations
Potential: HighEffort: HighSource: blogs.nvidia.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Configurable Reasoning for Incident Triage
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
LLM · Lead to Cash
Conversational Employee HR Assistant
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 20 Jul 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
175 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
