Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
977 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Automated Voice Agent Conversation Testing
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Autonomous AI Resolution of Support Tickets
Potential: HighEffort: MediumSource: cxtoday.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Contextual Multi-Document Knowledge Retrieval
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Conversational AI Candidate Engagement
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Conversational HR Self-Service via Joule
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Conversational Support Ticket Triage and Resolution
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Cross-Agent Orchestration for End-to-End Processes
Potential: HighEffort: HighSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
GenAI Talent Intelligence Hub for Career Paths
Potential: MediumEffort: MediumSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Guided AI Solution Discovery and Adoption
Potential: MediumEffort: LowSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Human-in-the-Loop Agent Oversight Framework
Potential: MediumEffort: MediumSource: sloanreview.mit.edu (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Joule Copilot for ERP Task Automation
Potential: HighEffort: MediumSource: news.sap.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Multi-Agent Orchestration for Closing Operations
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Slackbot-Based Employee Knowledge Assistant
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Systematic AI Agent Evaluation Framework
Potential: MediumEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 15 Jun 2026
LLM · Lead to Cash
Accelerated LLM Model Loading with GPUDirect Storage
Potential: MediumEffort: HighSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Agentforce Autonomous Customer Service Agents
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Agentic AI Skills Curriculum Integration
Potential: MediumEffort: HighSource: news.sap.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI Agent-Driven Fan Engagement Personalization
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI Employee Self-Service HR Assistant
Potential: MediumEffort: LowSource: sap.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI IT Service Desk Ticket Triage and Resolution
Potential: HighEffort: LowSource: sysaid.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI-Driven Personalized Content Generation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI-Driven Pull Request Quality Assessment
Potential: HighEffort: MediumSource: aws.amazon.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
AI-Powered Workforce Operations Management
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
LLM · Lead to Cash
Automated Host City Collaboration and Coordination
Potential: MediumEffort: MediumSource: salesforce.com (opens in a new tab) · added 8 Jun 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
175 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
