Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
977 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
LLM · Lead to Cash
Autonomous Customer Service Case Resolution
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Autonomous IT Incident Resolution Agents
Potential: HighEffort: MediumSource: businesswire.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Autonomous IT Incident Triage and Resolution
Potential: HighEffort: MediumSource: fortune.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Conversational HR Service Agent
Potential: HighEffort: MediumSource: servicenow.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Cross-LoB Joule Agent Orchestration for Order Management
Potential: HighEffort: HighSource: news.sap.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Cross-Platform AI Agent Orchestration
Potential: HighEffort: HighSource: businesswire.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Custom Enterprise Agent Marketplace Deployment
Potential: MediumEffort: HighSource: techcrunch.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Engineering Specification Drafting Agent
Potential: HighEffort: MediumSource: techcrunch.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Generative AI Incident Triage and Resolution
Potential: HighEffort: MediumSource: azure.microsoft.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Generative AI Job Description and Candidate Screening
Potential: HighEffort: LowSource: community.sap.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
HR Employee Support Agent
Potential: MediumEffort: LowSource: techcrunch.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Joule AI Assistant for Enterprise Productivity
Potential: HighEffort: MediumSource: markets.ft.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Legacy Process Redesign with AI Agents
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
24/7 AI Customer Service Agent for Policyholders
Potential: HighEffort: MediumSource: insurancejournal.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
24/7 Conversational Customer Service Agent
Potential: HighEffort: LowSource: shopify.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Autonomous Customer Service
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Customer Service Automation
Potential: HighEffort: MediumSource: salesforce.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Insurance Claims Triage
Potential: HighEffort: MediumSource: consulting.us (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Retail Workflow Orchestration
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI for Searchless Personalized Shopping
Potential: HighEffort: HighSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI Recruiting Assistant for Candidate Sourcing
Potential: HighEffort: MediumSource: hrexecutive.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic AI Shopping Assistants for Personalized Commerce
Potential: HighEffort: HighSource: forbes.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic Incident Triage and Resolution
Potential: HighEffort: HighSource: aws.amazon.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Agentic Orchestration for Customer Service Workflows
Potential: HighEffort: HighSource: salesforce.com (opens in a new tab) · added 2 May 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
175 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
