Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
367 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
Machine Learning · Finance
Duplicate Invoice and Payment Anomaly Detection
Potential: HighEffort: LowSource: artsyltech.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
Generative AI Job Description and Candidate Screening
Potential: HighEffort: LowSource: community.sap.com (opens in a new tab) · added 4 May 2026
Machine Learning · Finance
Intelligent Cash Application and Payment Matching
Potential: HighEffort: LowSource: dealhub.io (opens in a new tab) · added 4 May 2026
Machine Learning · Lead to Cash
Late Payment and Customer Credit Risk Prediction
Potential: HighEffort: LowSource: sap.com (opens in a new tab) · added 4 May 2026
LLM · Lead to Cash
24/7 Conversational Customer Service Agent
Potential: HighEffort: LowSource: shopify.com (opens in a new tab) · added 2 May 2026
Machine Learning · Lead to Cash
AI Resume Screening and Candidate Matching
Potential: HighEffort: LowSource: peoplemanagingpeople.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
AI-Driven Case Summarization for Customer Service
Potential: HighEffort: LowSource: seekingalpha.com (opens in a new tab) · added 2 May 2026
IDP + LLM
AI-Driven Receipt Classification and Reconciliation
Potential: HighEffort: LowSource: finextra.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
AI-Powered Customer Conversation Summarization
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 2 May 2026
Machine Learning · Source to Pay
Automated Expense Generation from Card Transactions
Potential: HighEffort: LowSource: skift.com (opens in a new tab) · added 2 May 2026
LLM · Plan to Fulfill
Automated IT Ticket Creation and Workflow Routing
Potential: HighEffort: LowSource: darkreading.com (opens in a new tab) · added 2 May 2026
Computer Vision
Automated Optical Character Recognition on Production Lines
Potential: HighEffort: LowSource: kipost.net (opens in a new tab) · added 2 May 2026
LLM · Recruit to Retire
Automated Resume Screening and Ranking
Potential: HighEffort: LowSource: tommasomariaricci.com (opens in a new tab) · added 2 May 2026
IDP + LLM · Lead to Cash
Automated Sales Order Entry from Unstructured Inputs
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Conversational HR Assistant for Employee Self-Service
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 2 May 2026
Machine Learning
Duplicate Payment Prevention
Potential: HighEffort: LowSource: fashionista.com (opens in a new tab) · added 2 May 2026
LLM · Source to Pay
Employee Self-Service Conversational Assistant
Potential: HighEffort: LowSource: oracle.com (opens in a new tab) · added 2 May 2026
LLM
Generative AI Shopping Assistant Integration
Potential: HighEffort: LowSource: chainstoreage.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Generative AI Virtual Agent for Employee Service Requests
Potential: HighEffort: LowSource: seekingalpha.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Joule Copilot for ERP Process Guidance
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 2 May 2026
LLM · Lead to Cash
Multilingual Marketing Copy Generation
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 2 May 2026
Machine Learning · Lead to Cash
Predictive Ticket Categorization and Routing
Potential: HighEffort: LowSource: itnews.com.au (opens in a new tab) · added 2 May 2026
LLM · Governance
AI-Assisted Knowledge Article Drafting from Tickets
Potential: HighEffort: LowSource: sap.com (opens in a new tab) · added 18 Mar 2026
LLM + Analytics · Plan to Fulfill
GenAI Forecast Run Summary for Planners
Potential: HighEffort: LowCompliance-relevantSource: sap.com (opens in a new tab) · added 18 Mar 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
117 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
