Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
367 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
IDP · Plan to Fulfill
Automated Order Entry from Unstructured Documents
Potential: HighEffort: LowSource: dealhub.io (opens in a new tab) · added 5 Oct 2026
LLM · Plan to Fulfill
Automated Resolution Notes Generation
Potential: HighEffort: LowSource: nowben.com (opens in a new tab) · added 5 Oct 2026
Machine Learning · Lead to Cash
Cash Application Automation with ML
Potential: HighEffort: LowSource: everworker.ai (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Conversational AI for Traveler Self-Service
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 5 Oct 2026
LLM · Idea to Market
Duplicate Feedback Detection and Consolidation
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
GenAI Assistant for Incident Triage and Resolution
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
GenAI Customer Service Agent Assist
Potential: HighEffort: LowSource: econsultancy.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Joule Copilot for Finance and HR Self-Service
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
Telemedicine Consultation Transcription and Coding
Potential: HighEffort: LowSource: jonesday.com (opens in a new tab) · added 5 Oct 2026
LLM · Lead to Cash
AI-Assisted Candidate Screening in SuccessFactors Recruiting
Potential: HighEffort: LowSource: community.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Finance
AI-Assisted Code Generation and Completion
Potential: HighEffort: LowSource: faros.ai (opens in a new tab) · added 28 Sept 2026
LLM · Finance
AI-Powered Process Modeling Automation
Potential: HighEffort: LowSource: signavio.com (opens in a new tab) · added 28 Sept 2026
LLM · Governance
Automated AI Risk Assessment for New Use Cases
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 28 Sept 2026
LLM · Recruit to Retire
Conversational AI Assistant for Candidate Engagement
Potential: HighEffort: LowSource: aol.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Customer Sentiment Analysis for Clienteling
Potential: HighEffort: LowSource: endearhq.com (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Content Creation for Campaigns
Potential: HighEffort: LowSource: sloanreview.mit.edu (opens in a new tab) · added 28 Sept 2026
LLM · Lead to Cash
Generative AI Sales Email and Outreach Automation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 28 Sept 2026
LLM · Governance
Joule Assistant Activation for Finance Tasks
Potential: HighEffort: LowSource: debcor.com (opens in a new tab) · added 28 Sept 2026
LLM + Analytics · Governance
Similar Case Retrieval for Incident Triage
Potential: HighEffort: LowSource: servicenow.com (opens in a new tab) · added 28 Sept 2026
LLM · Recruit to Retire
AI Agent for Candidate Engagement and Communication
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Governance
AI Agent for Veteran Benefits Inquiries
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 21 Sept 2026
LLM · Finance
AI-Assisted Chat Summarization for Case Handling
Potential: HighEffort: LowSource: youtube.com (opens in a new tab) · added 21 Sept 2026
LLM · Recruit to Retire
AI-Drafted Knowledge Article Creation
Potential: HighEffort: LowSource: kaptius.com (opens in a new tab) · added 21 Sept 2026
Machine Learning · Source to Pay
AI-Driven Spend Classification and Analytics
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 21 Sept 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
117 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
