Business Flows · Knowledge Graph
AI use cases
Every week our AI Use Case Pioneer agent reads what vendors, analysts and practitioners publish about AI in operations. Each use case is mapped onto the Business Flows process model and rated by business potential and implementation effort. This page lets you explore the whole curated catalogue.
Curated content · Business Flows Knowledge Graph
This catalogue is drawn from the Business Flows Knowledge Graph, the curated library of end-to-end processes, SAP scope items, compliance obligations and AI accelerators behind our consulting work. Every use case links to the public source it was found in, so you can check it yourself. In the Business Flows Browser each one also shows its full description, the processes it accelerates and the regulations that apply to it.
Live from the knowledge graph · as of 10 Nov 2026 · 1,094 added in the last 30 days
5,390
AI use cases
10
AI technologies
8
process domains
499
public sources cited
222
linked to compliance obligations
Explore the catalogue
367 of 5,390 use cases match. Click a bar or a cell to filter.
Where to start: potential × effort
Business potential against implementation effort, as rated in the knowledge graph.
By AI technology
The technology that powers each use case.
By end-to-end process domain
Where in the Business Flows process model each use case applies.
A library that grows every week
Use cases added to the knowledge graph since the pipeline started.
Matching use casesnewest first
Machine Learning · Acquire to Decommission
Automated Work Order Generation and Prioritization
Potential: HighEffort: LowSource: marketsandmarkets.com (opens in a new tab) · added 31 Aug 2026
LLM · Acquire to Decommission
Conversational AI Assistant for Maintenance Technicians
Potential: HighEffort: LowSource: marketsandmarkets.com (opens in a new tab) · added 31 Aug 2026
LLM · Recruit to Retire
Conversational HR Policy Assistant
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Governance
Conversational Log and Trace Investigation
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Generative Marketing Content Creation
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
IT Helpdesk Ticket Deflection Agent
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 31 Aug 2026
LLM · Lead to Cash
Agent-Driven Incident Root Cause Research
Potential: HighEffort: LowSource: aimultiple.com (opens in a new tab) · added 24 Aug 2026
Machine Learning · Finance
Anomaly Detection in Expense Approvals
Potential: HighEffort: LowSource: diginomica.com (opens in a new tab) · added 24 Aug 2026
LLM · Acquire to Decommission
Automated Case Summarization for Agents
Potential: HighEffort: LowSource: salesforce.com (opens in a new tab) · added 24 Aug 2026
LLM · Recruit to Retire
Automated Interview Management Agent
Potential: HighEffort: LowSource: techtarget.com (opens in a new tab) · added 24 Aug 2026
LLM · Source to Pay
Conversational HR Assistant with Joule
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 24 Aug 2026
LLM · Lead to Cash
GenAI Resolution Assistant for IT Incidents
Potential: HighEffort: LowSource: itsm.tools (opens in a new tab) · added 24 Aug 2026
LLM · Governance
Generative AI IT Incident Triage and Resolution
Potential: HighEffort: LowSource: investors.fiserv.com (opens in a new tab) · added 24 Aug 2026
LLM · Governance
Natural Language Compliance Report Generation
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 24 Aug 2026
LLM · Finance
Semantic Search for Customer Service Knowledge
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 24 Aug 2026
LLM
AI Chatbot for Candidate Engagement
Potential: HighEffort: LowSource: techtarget.com (opens in a new tab) · added 17 Aug 2026
IDP + LLM · Finance
Automated Supplier Order Confirmation Processing
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 17 Aug 2026
LLM · Lead to Cash
HR Employee Self-Service Agent
Potential: HighEffort: LowSource: thenextweb.com (opens in a new tab) · added 17 Aug 2026
LLM · Governance
In-App Agentic Document Drafting in Microsoft 365
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 17 Aug 2026
IDP · Lead to Cash
Intelligent Document Data Extraction for Supply Chain
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 17 Aug 2026
LLM · Finance
No-Code Agent Builder for Employee Workflows
Potential: HighEffort: LowSource: thenextweb.com (opens in a new tab) · added 17 Aug 2026
LLM · Lead to Cash
AI Agent for Customer Order Inquiry Resolution
Potential: HighEffort: LowSource: aws.amazon.com (opens in a new tab) · added 10 Aug 2026
LLM · Lead to Cash
AI Candidate Screening and Job Description Generation
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 10 Aug 2026
LLM · Lead to Cash
AI-Powered Customer Support Case Resolution
Potential: HighEffort: LowSource: news.sap.com (opens in a new tab) · added 10 Aug 2026
Sourced, not generated
We don't invent use cases. Our agent extracts them from published material: vendor announcements, analyst research, case studies and the trade press. It records where each one was found. 5,365 of 5,390 entries link to a public source you can open and check. Each entry is then placed in the process model and rated for potential and effort.
- Found in a public source, with a link kept on every entry
- Mapped to the end-to-end process it accelerates
- Connected to the compliance obligations that apply
- Rated for business potential and implementation effort
Most-cited publishers in this selection
117 distinct sources in this selection.
The full picture is in the Business Flows Browser
Each use case comes with its description, the processes and SAP scope items it touches, the regulations that apply, and example tooling. It is all connected in one knowledge graph that you and your AI agents can query.
